Digital Solutions
Financial Services Regulatory Authority
A long-term digital partnership for a modern financial regulator
Scope
Financial Services Regulatory Authority (FSRA) is Ontario’s financial services regulator, overseeing pensions, insurance, credit unions, mortgage brokers, and more. From its inception, the FSRA required a public-facing digital platform that could serve both consumers and industry professionals, while fostering trust, promoting transparency, and adapting to the evolving needs of a new regulator.
Challenge
The initial challenge involved consolidating content from two legacy organizations while developing a visual identity and digital strategy from scratch, all under tight timelines and with a changing internal team.
Process
Q30 worked closely with FSRA stakeholders to shape a scalable site structure, develop user personas, and plan a phased content migration. We hosted collaborative workshops to understand user needs and regulatory functions and created a flexible design system and consultation experience to support public engagement.
Outcome
Today, FSRA’s website is a trusted, accessible, and easy-to-manage platform. We continue to support FSRA with UX research, content strategy, governance planning, and digital innovation, ensuring the platform evolves in step with the organization.
Let’s make something better together.